Privacy Policy for TheLunarPilots.com
1. Introduction
At The Lunar Pilots (“we”, “our”, or “us”), accessible via thelunarpilots.com, we are committed to safeguarding the privacy and personal data of our website visitors and customers. We recognize the importance of privacy and data protection obligations under applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, and share your personal data, as well as your rights and choices in connection with that information.
2. Scope of the Policy and Data Controller
This Privacy Policy applies to all personal data collected through thelunarpilots.com and any related services, tools, or communications associated with the website. The Lunar Pilots is the controller of the personal data processed under this Policy, meaning we determine the purposes and means of processing your data in accordance with applicable data protection legislation.
If you have any questions, requests, or concerns related to this Policy or our practices, you may reach us at [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data, depending on your interaction with our website and services:
– Usage Data: Includes data about how you use thelunarpilots.com, such as browser type and version, IP address, time zone setting, browsing behavior, session durations, and page response times.
– Account Data: When you create an account, we may collect name, email address, phone number, billing/shipping address, and other identifiers.
– Profile Data: Includes your product preferences, purchase history, interests, and behavioral trends observed from interactions with our content or services.
– Communication Data: Includes any messages, feedback, inquiries, or support requests you send us and the history of those communications.
– Technical Data: Covers information about the device and software you use to access thelunarpilots.com, including operating system, device identifiers, screen resolution, and network connection data.
– Transaction Data: Contains records of products or services purchased, payment details (processed through a secure third party), shipping and delivery information.
– Preference Data: Includes your marketing and cookie consent choices, opt-in/opt-out preferences, and product interest categories.
4. Legal Bases for Processing
Our processing of your personal data is supported by a lawful foundation under GDPR and other applicable data protection laws:
– Contractual Necessity: Processing is necessary to fulfill contracts with you, such as purchases or service agreements.
– Legal Obligation: We process data to comply with our legal and regulatory obligations.
– Legitimate Interests: Where we have a legitimate interest, such as maintaining and improving thelunarpilots.com, preventing fraud, analytics, or marketing, provided such interests are not overridden by your rights and interests.
– Consent: We rely on your explicit consent for specific purposes, such as targeted marketing, non-essential cookies, and newsletter subscriptions. You may withdraw your consent at any time.
5. Your Rights
As a data subject under GDPR and/or CCPA, you have the following rights in respect of your personal data:
– Right of Access: You have the right to obtain a copy of the personal data we hold about you.
– Right to Rectification: You may request corrections to your personal data if it is inaccurate or incomplete.
– Right to Erasure: In certain circumstances, you may request deletion of your personal data, also known as the “right to be forgotten.”
– Right to Restriction: You may request limitations on the processing of your personal data under specific conditions.
– Right to Data Portability: You may request to receive your personal data in a structured, commonly used, machine-readable format and have it transmitted to another controller where feasible.
– Right to Object: You have the right to object to certain processing, such as direct marketing or when the basis is our legitimate interest.
To exercise these rights, please contact us at [email protected]. We may require you to verify your identity before responding to your request.
6. Security Measures
We implement robust organizational and technical measures to ensure the confidentiality, integrity, and availability of your data, including:
– Data encryption in storage and transmission
– Role-based access control and authentication
– Secure backups and disaster recovery planning
– Ongoing staff training in data protection best practices
Despite these efforts, no method of data transmission or storage is completely secure. We encourage you to take appropriate steps to protect your own personal data.
7. International Transfers
In the event personal data is transferred outside your country or the European Economic Area (EEA), we ensure appropriate safeguards under GDPR, including standard contractual clauses, adequacy decisions, and other lawful transfer mechanisms. For users protected under CCPA, we will not sell or share your personal data with third parties without your affirmative consent, in accordance with your right to opt out.
8. Data Retention
We retain personal data only for as long as necessary for the specified purposes, or as required by applicable legal, tax, and accounting requirements. The retention periods vary by category:
– Usage Data: retained for up to 12 months
– Account Data: retained for as long as the account is active and up to 6 years afterward for compliance
– Profile and Preference Data: retained for 24 months from last interaction
– Transaction Data: retained for 7 years in accordance with financial regulations
– Communication Data: retained for 3 years from last contact
– Technical Data: retained for 12 months
– Cookie Data: as defined in Section 9 below
9. Cookie Policy
We use cookies and similar technologies on thelunarpilots.com for the following purposes:
– Essential Cookies: Necessary for the core functionality and security of the website. Examples include session cookies and authentication tokens.
– Functional Cookies: Enhance your experience by remembering preferences and settings.
– Analytics Cookies: Help us analyze website traffic and usage patterns to improve performance and user experience. These may include Google Analytics or similar tools.
– Performance Cookies: Improve load speeds and optimize content rendering based on device and connection.
Cookies may be first-party (set by us) or third-party (set by analytics or marketing providers). For information on how to manage your cookie settings, see the next section.
10. Cookie Management and Compliance with GDPR & CCPA
Upon your first visit, you will be presented with a consent banner that allows you to accept or reject non-essential cookies in accordance with GDPR requirements. You may manage your cookie preferences at any time by accessing the cookie preference center available on thelunarpilots.com.
CCPA-covered users have the right to know what personal information is being collected, opt out of its sale or sharing, and request deletion. We honor these rights and permit users to adjust their tracking preferences or opt out via the designated cookie consent tool and Do Not Sell My Personal Information link where applicable.
11. Special Protections for Children Under 13
TheLunarPilots.com is not intended for children under the age of 13, and we do not knowingly collect personal data from minors. If we become aware that we have collected data from a child under 13, we will delete such information without delay. Parents or guardians who believe their child has provided us with information may contact us at [email protected] to request removal.
12. Policy Updates and User Notification
We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or services. Changes will be published on thelunarpilots.com, and where appropriate, we will actively notify users, such as through a notice on our homepage or by email, where consent is involved.
Users are encouraged to review this Privacy Policy periodically to remain informed about our use of personal data and your rights.
13. Contact
If you have questions, concerns, complaints, or wish to exercise your data protection rights, please contact us:
Email: [email protected]
We are committed to maintaining privacy and data protection standards and complying with all applicable laws and regulations. Should you have privacy concerns, we invite you to reach out via the contact details above.